There are a number of reasons that a user may be unable to link their account with Stitch. Below are the top reasons for this as well as how the errors will be presented to the user.
Incorrect login credentials
It's very common for users to forget and/or enter in incorrect credentials - this is our most common error. When this happens, the user is presented with the following message:
Multi-factor authentication (MFA) failed
Most banks require that a user submits some form of multi-factor authentication (MFA) when first linking their bank account. If the user enters the incorrect MFA details they will be presented with a similar message to the above.
For more information on this, read our article here.
Account is blocked or suspended
In the event the user's account is blocked or suspended, they will be presented with a message similar to the above.
For more information on this, read our article here.
Inactive internet banking profile
Some banks require the user to activate their online profile to make use of online banking services. Stitch requires that users have internet banking enabled on their profiles in order to correctly link their account.
For more information on this, read our article here.
No accounts available
Stitch does not support the linking of credit facilities, saving accounts and rewards wallets. We do support the linking of cheque/current accounts with an active online profile. This sometimes means that a user will not have any accepted available accounts for linking purposes. In such an event, the user will be presented with the following message.
For more information on our account coverage, we suggest our article here.
Comments
0 comments
Article is closed for comments.