My bank account has been blocked

It's possible that you may see an error indicating your bank account is blocked when attempting to make a payment with Stitch.

What you might see

1. Your {Bank Name} account may be blocked or require action. Please login to your banking website and then return here to proceed
2. This account may have been blocked.
3. Your bank account may be blocked or require action. Please login to your banking website and then return here to proceed.
4. Alternatively, you might see an image like the one below 👇 
   
   

Common reasons for this issue

You might see an error like this because:

• You may have terms and conditions on your account that are yet to be accepted. This is required to start, or continue, using online banking (this is possible on most banks, and it's most common on Capitec).
• The account has gone into overdraft, and the bank has frozen it.
• The account has been blocked due to suspicious activity or requires additional FICA documentation.

Solution

To unblock your account, log into your online banking portal with your existing online banking credentials or contact your bank for additional information regarding online web portal activation. You can use the link below for your bank:

• Absa

• Capitec 

• Standard Bank 

• Nedbank 

• FNB

• First Bank of Nigeria

• UBA 

• GT Bank 

• Access Bank 

• Zenith Bank  

If the above fails feel free to contact Stitch support using the form here 🧑🏿‍💻.