Internet banking is not enabled

Issue

If a user has not yet registered for or activated their online banking account, they will need to do so. An example is below 👇

Solution

Here are sites users can visit to find out how to register.

• Absa 
• FNB
• Registration
• Activation
• Nedbank
• Standard Bank
• Capitec

Internet banking disabled for Capitec

This may occur if a user has never logged in via the online web portal or has been inactive on Stitch or their bank’s online internet portal for the last 3 months. If this occurs, you can:

1. Ensure the user has accepted the MFA prompt in their app or successfully entered their OTP
2. For Capitec only: If there was an MFA prompt, ensure the user completed it within 3 minutes, as taking any longer will result in a timeout
3. Ensure that the user has returned to the your linking screen within the Stitch SSO so we can redirect them back to your screen after MFA completion

An example is below 👇

If the above fails feel free to contact Stitch support using the form here 🧑🏿‍💻