If a user has not yet registered for or activated their online banking account, they will need to do so in order to link an account or make an EFT payment.
Here are sites users can visit to find out how to register for online banking:
Internet banking disabled for Capitec
This may occur if a user has never logged in via the Capitec online web portal or has been inactive on Stitch or their bank’s online internet portal for the last 3 months. If this occurs, you can:
- Ensure the user has accepted the MFA prompt in their app or successfully entered their OTP
- If there was an MFA prompt, ensure the user completed it within 3 minutes, as taking any longer will result in a timeout
- Ensure that the user has returned to the account linking screen in the Stitch flow so we can redirect them back to your screen after MFA completion
See an example below 👇
If the above fails feel free to contact Stitch support using the form here 🧑🏿💻
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