Why was I charged a bank fee for using Stitch?

Bank fees are common across South African banks when you use various services, such as making a payment via Pay by bank. These fees are often charged immediately following an interaction with your account.

The most common source of fees incurred by users of Stitch include but are not limited to:

1. General Transaction Fees
2. Interaccount / Bank Fees
3. RTC (Real-time Clearing / Instant Payment) Fees
4. Proof of Payment Fees - Most common with Stitch ✨

For a comprehensive understanding of the fees you may incur, we ask that you contact your bank directly.