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How can I download a Proof of Payment for a manual EFT?

Golden Lombe
Updated

If you have made a payment from your banking app or portal using manual EFT, and your account has not been credited, you will need to supply your payment reference, the amount paid and the date of payment to open a query about your payment.

You can download a proof of payment by following the steps below, depending on the bank you use:

FNB

  1. Log in to your FNB online banking portal here.
  2. At the top of the screen, click on the ‘Payments’ tab.
  3. Click on the ‘History’ sub-menu option.
  4. To the right of the payment in question, click ‘Print’ or ‘Download.’
  5. Your proof of payment will now automatically download and save to your computer or device as a PDF file.

ABSA

   1.  Log into your internet banking portal
   2.  Using the main menu:
  • If you added the merchant as a beneficiary, go to Payments→View beneficiaries→Main, or
  • If you made a once-off payment to the merchant, go to Payments→View once-off
   3.  Select 'merchant' from the drop-down menu and click View
   4.  Select the payment for which you need a proof of payment by clicking the check box next to it. Then click Resend
   5.  On the next page, enter details as follows:
        Resend notice of this payment(s) to beneficiary? = Check this option
        Send it to = Email
        E-mail Address = Enter your email 
        Recipient name = Merchant email address
   6.  Click Next
   7.  Ensure the details displayed are correct and click Resend
 

Capitec

1. Log into your internet banking portal.
2. Go to the Payments menu.
3. Go to Payment History.
4. Select the date range.
5. View payment search results.
6. Select Payment to the Client.
7. Select I want to: resend payment notification.
8. Send the proof of payment to the merchant's support team for further assistance.
 

Nedbank

1. Log into your internet banking portal.
2. Using the main menu, navigate to Payments→Beneficiary Payment History
3. Select the appropriate values from the Beneficiary List and Beneficiary to display payments to the relevant client, in order for them to credit your account or complete your order.
4. Recent payments to the merchant will be displayed. You can either:
  • Print and email this as an attachment to the merchant's support team for further assistance
  • Email the merchant's support team from within your internet banking portal for further assistance

Standard Bank

1. Log into your internet banking portal.
2. From the menu at the top, click the Payments tab.
3. Click Transaction History.
4. Select your search method (date range, amount, beneficiary, etc) and click View.
5. Find the payment to the merchant
  • Click the beneficiary name (Client) under the Beneficiary Name & Reference column
  • A new window will open showing your proof of payment
  • Send this to the merchant  by printing it as a PDF and emailing it to the merchant's support team

    OR
  • Click the View button under the Payment Confirmation column
  • On the next page, enter the details as follows:
     - Send payment confirmation = Select this
     - Payment confirmation method = Email
     - Recipient Name = Merchant Name
     - Recipient Address = Merchant email address
  • Click Send payment confirmation to send the payment confirmation to the merchant via email
 
 

 

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