I'm not receiving an in-app Multi-Factor Authorization (MFA) prompt

What you may see

It's possible that you may not receive an MFA (Multi-factor Authorisation) prompt if you are experiencing intermittent internet connectivity or bank-specific downtime. You can see an example below 👇

Solution

We’ve found this to be particularly prevalent for Capitec bank users. If this occurs, you can troubleshoot by restarting your Capitec banking app and ensuring you have access to cellular data. You can restart your Capitec app by closing and re-launching the app. The prompt should then appear. Apps can be closed in the following ways:

• How to close apps on Android
• How to close apps on iOS

If you're unsure how an MFA might be sent from your bank, you can read our guide here.

If the above fails feel free to contact Stitch support using the form here 🧑🏿‍💻