End-user account linking errors

There are a myriad of reasons that a user may be unable to link their account for LinkPay. Below are the top reasons for when an end-user may be unable to link their account as well as how they will be presented to the user.

Incorrect Login Credentials

It's very common for users to forget and/or enter in incorrect credentials - this is our most common error. User's are presented with the following UI message in such event.

Multi-factor failed

Most banks require that a user submit some form of 2-factor authentication when first linking their bank account. If the user enters the incorrect MFA details they will be presented with a similar message to the above.

For more information on this, we suggest our article here.

Account is blocked or suspended

In the event the user's account is blocked or suspended they will be presented with a message similar to the above.

For more information on this, we suggest our article here.

Inactive Internet Banking Profile

Some banks require the end-user to activate their online profile to make use of online banking services. Stitch requires that user's have internet banking enabled on their profiles in order to correctly link their account.

For more information on this, we suggest our article here.

No accounts available

Stitch doesn't not support the linking of credit facilities, saving accounts and rewards wallets. We do support the linking of cheque/current accounts with an active online profile. This sometimes results in users having no available accounts present to link. In such event, the user will be presented with the following UI message.

For more information on our account coverage, we suggest our article here.