Unable to get 3 months statements / transactions data

Although transactional history varies between the bank and account combinations, we offer the ability to get at least 3 months worth of statements as well as get at least 3 months worth of transactional history. 

1. In the event you’re unable to get the above we recommend enquiring about the following,How long has the account been open for? 
2. Does the user have access to 3 months worth of information from their online web portal.

To further troubleshoot can you please provide us with the user’s associated id_token, timestamp, login bank?