Unable to locate credentials

Issue

Your banking credentials are often the same across mobile and online web portal in South Africa. In other regions this may differ.

Often the mobile apps mask the user input with the use of Face ID and other biometric applications. An example is below 👇

Solution

South Africa:
User login credentials are the same as their online web portal credentials.

Nigeria:
User login credentials are the same as their online web portal credentials, excluding Zenith bank which makes use of their mobile login credentials.

Lost credentials:

If a user is unable to find their login credentials via their password managers, notes, or memory they may be required to navigate to their respective web portal to create a username/email and password combination pair.

If the above fails feel free to contact Stitch support using the form here 🧑🏿‍💻