Issue
This error occurs when a user enters their credentials but fails to submit their OTP or to accept the in-app MFA prompt. An example is below 👇
Troubleshooting
If this happens, you can:
- Check whether the user has correctly accepted the MFA prompt in their app or successfully entered their OTP
- For Capitec only: If there was an MFA prompt, ensure the user completed it within 3 minutes, as taking any longer will result in a timeout
- Ensure that the user has returned to the your linking screen within the Stitch SSO so we can redirect back to your screen after MFA completion
If the above fails feel free to contact Stitch support using the form here 🧑🏿💻
Comments
0 comments
Article is closed for comments.