What you may see
This may occur due to intermittent internet connectivity or bank-specific downtime. An example is below 👇
Solution
We’ve found this to be prevalent for Capitec bank users. If this occurs, the user should troubleshoot by restarting their Capitec banking app. They can do this by closing and re-launching the app. The prompt should then appear. Apps can be closed in the following ways:
If you're unsure of how MFA should look for your bank, you can read our guide here.
If the above fails feel free to contact Stitch support using the form here 🧑🏿💻
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