Not receiving in-app Multi-Factor Authorization (MFA) prompts

What you may see

This may occur due to intermittent internet connectivity or bank-specific downtime. An example is below 👇

Solution

We’ve found this to be prevalent for Capitec bank users. If this occurs, the user should troubleshoot by restarting their Capitec banking app. They can do this by closing and re-launching the app. The prompt should then appear. Apps can be closed in the following ways:

• How to close apps on Android
• How to close apps on iOS

If the above fails feel free to contact Stitch support using the form here 🧑🏿‍💻